Refund Policy
Last updated: 7 November 2026
Digital codes and top-ups are different from physical goods: once a code is revealed or a top-up has
landed on a game account, it cannot be taken back. This policy explains exactly when we can and
cannot refund you.
1. We can refund when
| Situation | Refund |
|---|---|
| You paid but received no code or top-up | Full refund |
| The code you received is invalid or already used | Replacement or full refund |
| You request a refund within 7 days and the code has not been revealed | Full refund |
| Duplicate charge for the same order | Full refund of the duplicate |
2. We cannot refund when
- A redeem code has already been delivered and viewed or used.
- A top-up has been successfully credited to the account details you supplied.
- You entered the wrong game ID, server, or email address, and the top-up was delivered to that wrong account.
- The game publisher has banned or restricted your account for reasons unrelated to us.
- You simply changed your mind after the code was revealed.
3. Wrong game ID
Tell us immediately. If the top-up has not been processed yet, we can change the ID or cancel and refund the order. Once the credits have been delivered to another account, the transaction is final — the publisher controls that account, not us.
4. How to request a refund
- Email us at support with your order number and the email you used at checkout.
- Tell us what went wrong. Screenshots help.
- We acknowledge within one business day and decide within five (5) business days.
5. How the money comes back
Approved refunds are sent back to the original payment method through our payment provider. Bank and e-wallet processing usually takes 3–10 business days. We do not deduct a processing fee from an approved refund.
6. Chargebacks
Please contact us before raising a chargeback with your bank — almost every case is solved faster by email. Orders subject to a chargeback are placed on hold and may be blocked from future purchases.